Patricia Widyn, VP and Art Buying Manager at the Wunderman Agency wrote an interesting piece in About The Image. For those interested in the stock photo business this is worth reading. There are some solid insights about what agencies look for in selecting images amongst Corbis, Getty and Jupiterimages. Her comment about customer service is important and I dare say that Jupiterimages runs circles around the other guys in this important area. When you are number three you have to try harder.