I write this from Biarritz, France. I am attending the CEPIC conference that attracts nearly 1000 organizations from around the world that are in the stock photo business.

So what does Biarritz have to do with PayPal? Aggravation is the answer.

Recently our stockxpert.com started to offer PayPal. Things started off great. But soon PayPal's filters decided that there was something amiss with our use of PayPal. I will not bore readers with the details other than to say that we have had over 20 phone calls with PayPal customer service representatives in order to rectify the situation. The reps are always attentive and friendly. But the situation never gets resolved.

PayPal's problem is simple. One never gets the same customer service representative twice. Therefore, you have to explain the situation from scratch every time you talk to a rep. Each rep has a computerized file, but for some reason no rep has been able to solve a very simple problem even though we are assured after each call that service will be restored in less than one day.

Based on our experience I can only reach one conclusion: PayPal has huge customer service problems.

I sure hope one of my readers knows somebody at PayPal and let's them know about this post. I would relish getting the attention of an executive at PayPal to let them know what a terrible customer service system they have developed. eBAY, the owner of PayPal, should be very, very concerned.