Several weeks ago I wrote about my experiences with the Google Desktop Search. I had to drop this fine service because it literally took over my computer for many minutes at a time while it was updating files.

With the help of Jupitermedia's CTO, Mark Berns, we analyzed several competitive products and settled on the Microsoft Desktop product. It has been performing admirably.

Lo and behold, out of nowhere I got an email from a Google employee quizzing me on what problems I had had with the Google Desktop software. I was impressed that my blog post ended up at Google customer service. I am not sure if I will hear from the Googlemen again after looking into my complaint. I have to admit that this action bodes well for Google's future. If you can get the small things right, the big things are sure to be successful.